Returns & cancellations

For pieces that are already made and available to purchase, you have the right to cancel your online order within 14 days of receiving it, provided the item is returned in accordance with the applicable consumer cancellation rules.

Please contact me before returning an item so I can provide the return instructions.

The cost of returning an unwanted item is the customer's responsibility unless the item is faulty, damaged or incorrect.

Some pieces may be made specifically to your requirements or personalised for you. Where the law allows, the usual change-of-mind cancellation right does not apply to goods made to the customer's specifications or clearly personalised.

This does not affect your legal rights if an item is faulty, damaged or not as described.

If your order arrives damaged or there is a problem with your piece, please contact me as soon as possible at kimberscinders@gmail.com, including photographs of the item and packaging where possible.

I will work with you to resolve the problem in accordance with your statutory consumer rights.